Elite Careplus Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider had undertaken assessments with people to identify their specific care and support needs. Information from these assessments was used to develop individualised plans for people, that set out the care and support they required during their allocated support hours. A staff member told us, “I use care plans, risk assessments and information provided about each individual to understand their needs and preferences. I follow the person's care plan and communicate with colleagues and managers if I am unsure about anything or if their needs change.”

Records showed the provider had recently reviewed people’s care and support plans, which helped to ensure records remained up to date and reflective of people’s current needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s choices and preferences were listened to and used to plan their care and support. Care and support was delivered in line with legislation, current evidence-based practice and relevant standards. The staff team received relevant training to maintain their knowledge and skills. A relative told us, “The carers have really got on board in understanding [family member’s] needs…There are no training issues with the carers.”

The provider worked well across teams and services to support people.

Staff worked together to share relevant information about people and provide a consistent approach to their care and support. A staff member told us, “I feel that the focus is on working together to provide safe and good quality care.”

Staff worked with healthcare partners when required, to make sure people received appropriate and effective support for their care and support needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Information was available to staff about how to support people to stay healthy and well in line with their needs and wishes.

Staff supported people to access healthcare services when required and shared relevant information to support effective decision-making.

Staff could recognise when someone was unwell or in pain and reported concerns to the relevant healthcare partners to ensure people received timely support.

The provider’s systems for routinely monitoring people’s care and support and using this information to drive continuous improvement, were not always effective.

Daily care notes had not been consistently maintained by staff, which meant the provider could not always demonstrate that people had received the care and support they required or assess whether this was effective and achieving positive outcomes.

Notwithstanding this issue, people were positive about the outcomes they experienced from the care and support provided by staff. A relative told us, they had noted an improvement in their family member’s physical health since they had started to use the service.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to understand their rights around consent before staff provided them with care and support. A staff member told us, “I respect people's right to make their own decisions and involve them in their care as much as possible. Consent is sought before providing care, and people's wishes and preferences are respected. If there are concerns about someone's ability to make a particular decision, I follow the appropriate procedures and seek guidance.”

The service was working within the principles of the Mental Capacity Act (MCA). Mental capacity assessments were completed with people and others involved in their care. If people could not make decisions and consent to their care, processes were in place to make sure any decisions would be made in their best interests.