- Homecare service
Elite Careplus Ltd
Assessment report published 21 September 2026
Contents
Ratings
Our view of the service
This assessment took place between 5 August and 25 August 2026. Elite Careplus Ltd provides care and support to people living in a supported living setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. This assessment only looked at people’s personal care and support. At the time of our assessment, there were 2 people using the service. The service is also registered as a domiciliary care agency to provide personal care to people living in their own homes. We have undertaken a separate assessment of the homecare provision, details of which can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk.
This assessment was carried out in response to information of concern we received about the provider, which indicated possible risk to people using the service. We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
At this assessment, we found the provider was taking action to address recent issues and concerns identified by healthcare partners. This included strengthening leadership and management arrangements, improving staffing arrangements, and ensuring information about people’s care and support needs and risks to their safety and wellbeing was more comprehensive. Although these were positive changes, it was too early to assess their effectiveness or impact on the service, or whether they had resulted in positive outcomes for people using the service. We will review this at our next assessment to determine whether these changes have been implemented and sustained.
We found further improvements were required to governance systems and their effectiveness in identifying issues, specifically in relation to the quality and consistency of records maintained by staff about the care and support provided to people. The provider also could not effectively demonstrate that learning from concerns and incidents was being used to reduce risk and embed good practice at the service.
Notwithstanding the above, systems were in place to safeguard people from abuse. Staff had access to information about identified risks and understood how to manage these to keep people safe. Staff received relevant training and supervision to support them to meet people’s needs. Recruitment processes had been strengthened, and infection prevention and control measures were effective.
People were involved in assessing and reviewing their care and support. They received care and support based on their individual needs. Staff supported people to maintain their health and wellbeing, achieve their care goals and receive their medicines when they needed them. Staff understood the importance of obtaining consent and ensured this was done before providing care.
People were supported to have choice and control and to maintain their independence. They received information in formats that met their communication needs and were treated fairly and equally. Staff demonstrated an understanding of people’s rights and how to uphold them.
Managers were approachable and responsive to feedback. The provider was working with local healthcare partners to address identified areas for improvement and strengthen partnership working. The provider recognised that further changes were needed to sustain improvements at the service and had invested in a new electronic records system to improve the quality and consistency of records maintained by staff.
People's experience of this service
People spoke positively about the quality of care and support they received from staff. A relative said, “The service we get is very good at present…My relative is well looked after.”
Staff supported people to live safely and independently and to do the things that mattered to them. People had choice and control over their care and support, which was provided in line with their individual needs.
People told us staffing arrangements at the service had improved and they experienced better continuity of care. People had experienced positive outcomes from the care and support they received, including improvements in their physical health.
On the whole, people were treated with kindness, and staff respected their choices, privacy and dignity. However, we identified some instances where records made by staff about the care and support they had provided used language that was not professional or dignified. The registered manager was taking action to address this at the time of our assessment.
Staff worked well with each other and others involved in people’s care and support. They shared information when needed to promote a consistent approach to the care people received.
People told us managers were approachable and were responsive to making changes when required.