EveryDay

Updated 25 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Act.

Inspection team

The inspection was carried out by one inspector and two Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

EveryDay provides personal care to people living in their own houses and in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant's own home. People's care and housing are provided under separate contractual agreements. The Care Quality Commission does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave 48 hours' notice to be sure the management would be in the office and available to assist the inspection.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with 10 people, 10 relatives and 4 staff, including the registered manager, nominated individual and HR manager. We contacted 6 more staff and 2 external health and social care professionals via email.

We reviewed a range of records. This included 2 people's care records and medication records. We looked at 2 staff files. We reviewed a variety of records relating to the management of the service, including policies and procedures, training records, meeting minutes.

Updated 25 October 2022

About the service

Everyday is a domiciliary care agency that provides personal care to people living in their own houses and in specialist housing. It provides a service to older adults, including people living with dementia and younger disabled adults. This service provides care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. People's care and housing are provided under separate contractual agreements. The Care Quality Commission does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service. There were 300 people using the service at the time of inspection.

People's experience of using this service and what we found

People were looked after safely by familiar, trusted staff who arrived on time. People and relatives consistently praised staff for their diligence, patience and their caring approach.

Staff worked together well to keep people safe, for instance covering shifts when needed. Staff worked hard as a team.

Risks to people's health and safety were assessed and regularly reviewed. These assessments were person centred and detailed, with input from external specialists when needed.

Staff were recruited safely. Their competence was regularly assessed and there was a range of refresher training in place.

Medicines were administered safely. The registered manager had regard to good practice and was responsive to feedback.

Staff were trained to use PPE appropriately.

The provider had safeguarding and whistleblowing training, policies and systems in place. Staff were comfortable raising concerns if they needed to.

The registered manager demonstrated lessons learned from previous incidents and an open approach when a mistake was made.

The registered manager and other senior staff demonstrated the strong auditing and governance arrangements in place. Accidents, incidents and safeguarding concerns were all recorded, analysed and reflected on at individual staff level and taken to board meetings where there was learning to share.

Feedback from people, relatives and external agencies was positive regarding the leadership of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 29 January 2018)

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.