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Archived: Future Home Care Limited

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 28 November 2013

During a routine inspection

We visited 15 people in their homes and spoke with nine people on the telephone. We spoke with ten staff. We looked at the care records of three people when we visited the office and met with three managers.

People were involved in planning their care and had some choice about who supported them. Two people we spoke with told us they had been involved in choosing the people they wanted to support them. One person told us, “I was involved in interviewing staff.” Another person said, “Staff cook, they ask me what I want and I choose from the fridge.”

Records showed and people told us they received the support they needed to enable them to live independently with support. We saw that the level of support varied depending on their needs. This meant that support was tailored to people’s individual needs.

Most people told us that they were happy with the staff who supported them. We received some comments from people that they didn’t like the way some staff spoke to them. Some people had raised this with managers which showed that they were able to raise the concerns. One person told us, “Some staff were over rigid with routines and I didn’t like it. Have spoken to office, they have took on board. They do listen.”

Staff received training, supervision and guidance so that they were supported to care for people safely.

Systems were in place to ensure that the quality of the service and people's views about the service provided were monitored and improviements made.

Inspection carried out on 19 June 2012

During a routine inspection

We visited the provider’s Erdington offices. They did not know that we were going to visit. We spoke with a regional manager, service manager and two project managers on the day. We spoke with one person who was receiving support from the service, two relatives of people receiving support and three support staff by telephone following our visit.

People using the service received support to live as independently as possible in their own homes.

One person we spoke with told us that they were happy with the support they received and said the staff were “Fantastic.” This person told us they received help with cooking, cleaning and to go out.

Relatives told us that they had been involved in arranging the support people received. One relative told us that “Communications with families could be improved.”

Staff spoken with were knowledgeable about people’s needs and told us how they promoted choices and independence for the individuals.

People were supported to take part in a range of activities in their home and local community so that they had a meaningful lifestyle.

People were supported by a team of staff who had received training to ensure that they had the skills and knowledge to meet the individuals’ needs.

Staff had received training in protecting people from harm. One person receiving support was aware of who they could talk to if they were unhappy about anything.

There were systems in place to monitor the quality of the service. Relatives told us that they were able to raise concerns, involved in the recruitment of staff and received surveys to make comments about the service.