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Archived: Future Home Care Limited

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 28 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people received.

Reasons for our judgement

People who used the service were asked their views through surveys sent out by the provider. During our visit to the provider’s offices we were provided with a report of the findings of the surveys carried out in 2013. The questionnaires showed that people were happy with the service they received. We saw that the provider had taken the comments made by people into account and made plans to address the issues. For example, people had raised that they wanted to know who was going to support them. The provider had decided that a staff rota would be provided so that people knew which staff were going to support them. The provider may find it useful to note that the report was for the organisation and did not identify what the issues were in a particular geographical area such as Birmingham. We were told that this information was available within the organisation but it meant that people using the service were not given this information.

We saw that there were systems in place to monitor the hours staff worked, care plans and financial records so that the quality of the service was maintained. Staff confirmed that spot checks were carried out to ensure that people received the support they needed. The provider took account of complaints and comments to improve the service.

Records showed and people confirmed that their views about the service were sought. We saw that there were focus meetings with people to get their views of the service. Reviews were carried out with people’s relatives, healthcare professionals, social workers and other representatives. This ensured that people received support that ensured that their needs were being met and their views were gathered about the service provided.