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Archived: Future Home Care Limited

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 28 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People spoken with were generally happy with the staff and the care they received. One person told us, “Always X. Like X. Nice to me. I would tell Future if not. Feel safe.” Another person said, “Y is nice and kind.”

Staff spoken with were generally happy with the support they received from managers. They told us they had regular supervision and meetings to discuss the people they supported. This was confirmed by the records we looked at. In addition staff told us and records showed that regular meeting were held so that staff had the opportunity to meet with managers to discuss the service provided. All staff spoken with told us they were well supported in their roles. This meant staff were supported to provide a good service to people.

Staff told us that they had the training they needed to be able to care for people safely. Staff confirmed that when they started work they spent some shifts where they shadowed other staff so that they had time to read the care documents and observe the way support was provided. This meant that when they started work with the individuals they knew how they liked to be supported.