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Archived: Steps Care Limited

Reports


Inspection carried out on 27 February 2014

During a routine inspection

Steps Care Limited provided supported living to people with a learning disability. The care is provided to five people living in a shared house. During our visit to the shared house we were able to meet three people who used the service, the manager and a staff member.

We saw and heard staff speak to people in a way that demonstrated a good understanding by staff of people’s choices and preferences. One person being supported by Steps Care Limited said, “Sometimes I go out on my own and the staff also help me when I want help”.

Staff were able to speak confidently about the care practices they delivered. They understood how they contributed to promoting people independence.

We saw that medication was administered by suitably trained staff. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to administer and record medication.

During our visit to the shared supported living home we saw sufficient staff on duty to meet the needs of people who required support.

We spoke with the staff on duty and they had worked for Steps Care Limited for a number of years.

We saw that Steps Care Limited held all records securely to protect people’s confidentiality.

Inspection carried out on 14 March 2013

During a routine inspection

We spoke to people who use services during visit. They told us that they were happy with the care and treatment they were receiving. One person told us that staff were friendly and helpful to them. They told us that staff supported them to attend to their daily living needs. People told us that staff supported them to attend meaningful work experience by escorting them. Another person told us that staff facilitated them to go shopping and attend activities in the community. One person told us that they had been having problems at the day centre they were attending. They told us that they had been physically assaulted by another person who attended the centre. Staff were informed of this and told us that there had been problems with the individual but were not aware of the assault. Staff were requested to investigate the allegations further to ensure safety of the person. People told us that the place was homely and were involved in their treatment pathway. Another person had been escorted to a funeral and told us that staff had supported them throughout.

Staff we spoke to told us that they enjoyed thier work. They told us that they had opportunities for training and that they felt supported to carry out their role. Staff told us that most staff had been with the provider for many years which ensured good team working and continuity of care for people who use services.