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We are carrying out a review of quality at Angel Carers (UK) Limited. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 15 February 2017

Angel carers is a domiciliary care service registered to provide personal care to people in their own homes. .

There was no registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. We spoke with the directors of the service during the inspection and an application to register a manager was started before the end of the inspection.

There were systems in place to record people’s needs, risks and the how they should be supported. Their records were kept under review but when a review was recorded it did not consistently mean that the care and support plans were updated. However when we spoke with staff they were able to tell us how people’s needs were being met; this reflected the reviews that had been carried out. We pointed this out to the providers who took immediate action to review these records and make any necessary amendments.

Staff understood the importance of people consenting to the care they provided and encouraged choice making. They understood the importance of enabling people to make their own decisions wherever possible and seeking the involvement of appropriate people when making decisions to provide care in a person’s best interests if they were not able to give consent themselves.

People receiving support felt safe and well cared for. They were protected from harm because staff understood the risks they faced and how to reduce these risks. They also knew how to identify and respond to abuse.

Staff were consistent in their knowledge of the peoples s needs and spoke with confidence about the care they provided to meet these needs. Care and treatment was delivered in a way that met the people’s needs and promoted their independence and dignity.

There were enough safely recruited staff to ensure the care could be provided. Staff told us told us they felt supported in their roles and had received training that provided them with the necessary knowledge and skills to do their job effectively.

Staff were vigilant of peoples health care needs and ensured they had access to health care professionals to maintain their health. Staff understood the need to share information about changes in people’s health.

There were systems in place to monitor the quality of the service and people were encouraged to contribute to the management of the service.

Inspection areas

Safe

Good

Updated 15 February 2017

The service was safe. People told us they felt safe and was supported by staff who understood their role in keeping them safe.

The provider had systems in place to ensure staff were recruited safely.

People were supported by staff who understood the risks they faced and followed care plans to reduce these risks. This included supporting the person with prescribed medicines.

Effective

Good

Updated 15 February 2017

The service was effective. Staff understood the importance of consent and encouraged people to make choices about their care.

People were supported by staff who understood their needs and were trained to meet these needs.

People were was supported by staff to access healthcare in a timely manner.

Caring

Good

Updated 15 February 2017

The service was caring. People received compassionate and kind care from staff.

Staff communicated with people in a friendly and warm manner.

Staff built positive relationships with the people they supported.

Responsive

Good

Updated 15 February 2017

The service was responsive. People received care that was responsive to their individual needs.

People's care plans reflected thier needs and staff were confident in describing the resulting support.

People were confident they were listened to and any concerns they had were addressed.

Well-led

Good

Updated 15 February 2017

The service was well led. There were systems in place to monitor and improve quality including seeking the views of people and staff.

Staff had a shared understanding of the ethos of the service and were committed to providing high quality care.