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Fairways Care (UK) Limited Good


Inspection carried out on 28 January 2020

During a routine inspection

About the service

Fairways Care (UK) Limited is a community-based service which provides personal care services to children, young people and adults within their own homes. Fairways as a provider is a charitable not-for-profit organisation. Fairways Care (UK) Limited provides an outreach model of care that aims to deliver a whole family approach to delivering people’s support which included respite support and supporting people to access the community.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they receive personal care, we also consider any wider social care provided.

At the time of the inspection 34 people were receiving support with personal care and wider family support. Fairways Care (UK) Limited supported children, young people and adults who had a range of needs including people who had a learning disability, autism spectrum disorder, physical disability, mental health and complex health needs.

People’s experience of using this service and what we found

There were systems in place to keep people safe and the service met its safeguarding responsibilities for both children and adults. Relatives told us their loved ones received safe care and staff knew people and their needs well. There were person centred plans in place to direct staff on what action to take to reduce or manage identified risks to people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where children and young people required support to make decisions, parents or those with parental responsibility were involved in making decisions about their care.

Relatives consistently told us that staff were kind and caring and worked with people and their families in ways that respected their privacy, dignity and independence. Staff were motivated and passionate to deliver good quality, person-centred care to people. Staff supported people to access and engage in the local community where this was funded and understood the importance of enabling positive relationships.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The registered manager and leadership of the service created a person centred culture to the delivery of care. There were systems in place to monitor the delivery and experience of the care people received. The provider sought positive opportunities to engage with people and staff and took an active role in implementing local community projects.

People’s care plans were person centred and captured their needs.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was good (published 26 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 13 April 2017

During a routine inspection

This inspection took place on 13 April 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be available in the office.

Fairways Care provides personal care and support to children and young adults in their own homes or within community settings. At the time of this inspection they were providing a personal care service to nine children or young adults with a variety of care needs living in the Southampton area.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Parents felt their children were safe when receiving a service and staff knew how to identify, prevent and report abuse. Staff were aware of consent and how this affected the care they provided. They offered choices and respected decisions made by children or young people who were supported and encouraged to be as independent as possible. Staff were mindful to ensure they protected the dignity and privacy of children and young people when providing personal care.

Parents said they were very happy with the service and care their children received. They said staff were kind and caring. Staff had built good relationships with the children and young people they provided care for. Parents told us care was provided by a consistent care staff team. The recruitment process helped ensure staff were suitable for their role. Staff received appropriate training and were supported in their work.

Care plans provided comprehensive information and care staff were aware of individual care needs and preferences. Reviews of care were conducted regularly. Support to manage dietary needs was provided if required.

The registered manager and provider were aware of key strengths and areas for development of the service. Quality assurance systems were in place using formal audits and through regular contact by the provider and registered manager with parents, commissioners and staff. People and relatives were able to complain or raise issues on a formal and informal basis with the registered manager and were confident these would be resolved. Plans were in place to deal with foreseeable emergencies and staff had received training to manage such situations safely.