ASLN

Updated 16 February 2026

The assessment took place between 24 March 2026 and 23 April 2026. Site visits were undertaken on 2 April 2026. The assessment was carried out due to the age of the previous rating and covered all quality statements.

ASLN is a domiciliary care agency, providing personal care in people’s own homes and in supported living.

We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service was working in line with the principles of right support, right care, right culture.

The service was rated Good. People spoke positively about the care and support they received and described staff as kind, respectful and responsive to their needs. Support plans were clear, person-centred and provided sufficient guidance to enable staff to deliver care that was tailored to people’s individual preferences, needs and outcomes.

We identified some concerns relating to the safety of the environment in a small number of supported living properties. These issues were promptly addressed once brought to the attention of management, demonstrating a willingness to respond to feedback and take appropriate action to reduce risk.

We also found some shortfalls in medicines management. PRN (as required) protocols required further detail to ensure staff were administering medicines consistently and appropriately. However, we found no evidence that medicines had been administered incorrectly, nor that people had been harmed as a result. Management took steps to address these issues and strengthen oversight.

Overall, despite the areas identified for improvement, the service demonstrated a commitment to providing person-centred care and responding positively when concerns were raised.

Updated 16 February 2026

People and their families consistently reported a positive experience of the service. Families told us that people were happy in their homes and had no major concerns or complaints about the care and support provided. This was reflected in conversations with people using the service, who expressed satisfaction with where they lived.

During our visit we observed warm, caring and respectful interactions between staff and people. Staff took time to engage with people in a friendly and reassuring manner and were attentive to their needs. One relative told us, “Staff are kind and good to [person].” One person using the service said, “We love it here.”

People were supported to increase their independence and were encouraged to make choices about their daily lives. Staff supported people to be involved in decisions about their routines, activities and how their support was delivered, promoting choice and control. For example, the week’s meals were planned by people, with staff support, at weekly house meetings. The people who lived in one property told us about what was discussed at these meetings. They said “We sort out the menus and who’s going to help.” and “[we talk about] any moans or if anything’s upsetting us.” One person told us, “they’ll help me with choosing clothes, so it matches.” Information was shared in accessible formats to help people understand their care and make informed decisions, supporting them to be as independent as possible.