• Services in your home
  • Homecare service

Archived: Right at Home Hereford

Overall: Good read more about inspection ratings

First Floor, 6 Broad Street, Hereford, HR4 9AP 07702 778588

Provided and run by:
Indassist Ltd

Latest inspection summary

On this page

Background to this inspection

Updated 24 December 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008, as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 08 December 2016 and was announced. We provided 48 hours’ notice of the inspection to ensure management were available at their office to facilitate our inspection. We also conducted telephone interviews with people who used the service, their relatives and staff on the 09 and 12 December 2016 to obtain their views of the services provided. The inspection was carried out by one adult social care inspector from the Care Quality Commission.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We also reviewed information we held about the service in the form of statutory notifications received from the service and any safeguarding or whistleblowing incidents, which may have occurred. A statutory notification is information about important events, which the provider is required to send us by law. We also asked the local authority and Healthwatch for any information they had, which would aid our inspection.

At the time of our inspection, the service was providing support for 17 people who lived in the Hereford City area. Eight people received personal care, while the remainder received other services involving social integration. We spent time visiting five people in their own homes and asked them what they thought about the care they received. We also spoke over the telephone with a further three people who used the service and five relatives.

We reviewed records about people’s care and how the domiciliary care agency was managed. These included care records, medicine administration record (MAR) sheets, staff training, support and employment records, quality assurance audits and minutes from staff meetings.

The service employed a total of 12 staff, which included the registered manager and the nominated individual for the provider. As part of the inspection, we spoke with the registered manager, the nominated individual and six members of support staff.

Overall inspection

Good

Updated 24 December 2016

This was an announced inspection carried out on the 08 December 2016.

The provider is registered to provide personal care to people within their own homes in the Hereford area. Right at Home Hereford is a locally owned business, and also a part of the nationwide network of Right at Home offices.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service was first registered with CQC in May 2016 and has not been previously inspected.

People told us they were supported by staff that were professional, reliable and caring.

People were safe as staff knew how to recognise different signs of abuse and what action to take if they had any concerns.

The provider ensured staff were safe to work with people who used the service. Suitable checks and references were obtained before staff started working for the provider.

The provider had suitable arrangements in place to ensure people’s medicines were given safely.

There were systems in place to ensure that risks to people’s safety and wellbeing were identified and addressed.

The provider ensured staff had a full understanding of people’s care needs and had the skills and knowledge to meet them.

People had access to healthcare professionals to make sure they received effective treatment to meet their specific needs.

People who used the service were treated with kindness and said their privacy and dignity was always respected.

People’s care and support was planned in full consultation with them.

Staff were knowledgeable about the people they supported, which enabled them to provide a personalised and responsive service.

The provider had systems in place to routinely listen to people’s experiences, concerns and complaints.

People told us the service was responsive and well managed.

Staff told us the service was well-led and that they felt valued by the provider, which had an open and transparent culture.

The provider undertook a range of checks to monitor the quality of service delivery.