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Springcare Support Services Good

Inspection Summary

Overall summary & rating


Updated 7 June 2019

About the service: Springcare Support Services is a domiciliary care service that was providing personal care to 33 children and younger adults with autism and learning difficulties in their own homes.

People’s experience of using this service:

Relatives were positive around the service received, particularly commenting on staff knowledge on supporting children with autism and supporting the family as a whole.

Professionals held the service in high regard due to the efficient management team and how staff supported people with complex care needs.

People received a consistent level of care from a team of regular care workers who built trusting relationships with families. There were enough staff employed to meet people's needs.

Risks to people were managed in a way that kept them as safe as possible whilst promoting independence and learning. Risk management guidelines were in place to help care workers when supporting people.

Procedures were in place to ensure people received their medicines as prescribed.

Care plans were individualised and met the needs of people using the service. People were supported to lead socially active lives.

There was a clear management structure and staff told us they felt supported and valued. The management team had developed good working relationships with professionals which had positive outcomes for people.

Staff received regular training which was tailored to the needs of the person and their family.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

There were systems in place to assess and monitor the quality of the service.

Rating at last inspection: Good. Report published on 25 October 2016.

Why we inspected: This was a planned inspection based on the previous inspection rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 7 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 7 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 7 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 7 June 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 7 June 2019

The service was well-led.

Details are in our Well-Led findings below.