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Sanctuary Home Care Ltd - Rye Good

Inspection Summary

Overall summary & rating


Updated 2 April 2020

About the service

Sanctuary Home Care Ltd - Rye is a domiciliary care service providing personal care to 13 people older people at the time of the inspection. This service provides care and support to people living in specialist 'extra care' housing. People using the service lived in a block of 55 flats within one building called St Bartholomew’s in Rye. Not all people living in the flats received support from Sanctuary Home Care Ltd – Rye. Some people were supported by other domiciliary care services and others did not have care and support needs.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they loved the staff and support from the service. One person told us, “They are good, I would recommend them.” Another said, “It’s nice living here, the staff and the atmosphere.”

People received care that was tailored to their needs. Activities were based around people’s backgrounds, interests and passions and people were encouraged to take part. Staff had considered loneliness and encouraged the making and maintenance of relationships.

People felt safe and were supported by staff who understood safeguarding, and how to report any concerns. Risks to people’s safety and wellbeing were considered and planned for. There were enough staff available to meet people’s needs and planned care visits. Medicines were managed safely. Infection control was well managed. When things went wrong, lessons were learnt and staff worked with other professionals to ensure the risk of reoccurrence was reduced.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s needs and choices were assessed before they received support from the service. Current guidance and recognised tools were used to assess people’s needs. Staff were supported with induction, training and supervision to ensure they had the right skills to support people. People were supported to eat and drink, as needed. People were encouraged to live healthy lives and access health care support.

People were treated with kindness and compassion. People’s views about their support were important and they were encouraged to express these. People’s privacy and dignity were respected. People were supported in a way that encouraged their independence.

There was a positive, person centred culture within the service. People’s views of the service were sought and acted upon. Staff felt well supported by the manager and their efforts were recognised, such as through employee of the month. Staff worked in partnership with other professionals. The quality assurance framework supported the development of the service, with the identification of areas for improvement.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 23 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 2 April 2020

The service was safe.

Details are in our safe findings below



Updated 2 April 2020

The service was effective.

Details are in our effective findings below.



Updated 2 April 2020

The service was caring.

Details are in our caring findings below.



Updated 2 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 2 April 2020

The service was well-led.

Details are in our well-Led findings below.