Archived: Beech Haven

People experienced care, treatment and support that met their needs and protected their rights. The people we spoke with told us their care and treatment was good. One person spoke very positively about staff and surroundings. They told us: 'Staff here are cool.' They also told us: 'I am very happy here; we can choose the food we want when we go shopping.'

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

There was an effective complaints system available. One person who used the service told us: 'I know how to complain if I need to.'

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People experienced care, treatment and support that met their needs and protected their rights. One person told us 'I moved in on my birthday, it was a really good present.'

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained. There were certificates for gas appliances, fire fighting equipment, portable appliance testing. Monthly maintenance audits showed checks carried out on smoke alarms and regular testing of fridge/freezer temperatures.

Appropriate checks were undertaken before staff began work. There were effective recruitment and selection processes in place. Staff were provided with a range of training opportunities to ensure that their skills and knowledge remained up to date and that they understood the needs of people they were supporting.

People's personal records were accurate and fit for purpose. Each file contained detailed records in relation to their care, risk and support needs. These records contained sufficient detail for staff to understand how to support each person in order to meet their needs.