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Kingfisher Care (Midlands) Ltd Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 5 November 2019

About the service

Kingfisher Care (Midlands) Limited is a domiciliary care agency providing personal care to people living in their own homes in the community.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection 49 people were being supported with personal care.

People’s experience of using this service and what we found

People benefitted from an outstanding well-led service, which placed people at the heart of everything they did. The registered manager and operational manager led by example and ensured staff shared their ethos of providing good quality care.

People told us how good the service was and how much their lives had improved since Kingfisher Care had come into their lives. One comment we read was, ‘Thank you for your excellent care and attention.’

Kingfisher Care (Midlands) Limited strived continuously to improve people’s care and life experience liaising with health professionals and other organisations in the area. Proactively responding to people’s physical and mental health well-being.

There were effective systems in place to manage the quality of the service and drive improvements. People’s feedback was sought and acted upon and staff were valued and proud they worked for the company.

People were cared for safely and could be assured that staff had been checked for their suitability to work with them. People’s medicines were administered safely, and people could rely on them being given at the times they needed them.

People were treated as individuals and were valued and respected. Staff ensured people’s privacy and dignity was protected and spent time getting to know people. People described staff as caring with a good attitude. One person said, “Staff are cheerful and smiley and never rush me.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were well motivated and managed. People could be assured they were cared for by staff who had the training, skills and knowledge to provide effective and safe care.

People and staff were confident if they had a complaint they would be listened to and action taken to address the issue. The registered manager was open and honest and welcomed ideas to develop and improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 28 March 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 5 November 2019

The service was exceptionally well-led.

Details are in our well-led findings below.