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Health & Aesthetic Clinic Limited T/A Health and Aesthetics Clinic

Inspection Summary


Overall summary & rating

Updated 16 October 2018

We carried out an announced comprehensive inspection on 8 August 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Health & Aesthetic Clinic is registered with the Care Quality Commission to provide the regulated activities of Treatment of disease, disorder or injury, Diagnostic and Screening Procedures, Family Planning Services and Services in slimming clinics. The address of the registered provider is Health & Aesthetic Clinic Ltd, 374 Shooters Hill, London, SE18 4LS.

The clinic’s manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of our inspection we asked for CQC comment cards to be completed by patients prior to our inspection. We received 30 comment cards which were all positive about the standard of care received at the clinic.

Our key findings were:

  • The clinic had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the clinic learned from them and improved their processes.
  • The clinic routinely carried out audits required by the British College of Aesthetic Medicine and reviewed the effectiveness and appropriateness of the care it provided.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The clinic encouraged and valued feedback from clients.

There were areas where the provider should make improvements:

  • Introduce ways to capture the information discussed during monthly clinical meetings, to mitigate risks after staff absence
  • Implement processes to receive, implement and monitor medicines and safety alerts.
  • Introduce a comprehensive process of quality assurance and quality improvement to enhance patient care and outcomes
  • Complete an emergency medicines risk assessment and put in place arrangements to mitigate any risk identified.
Inspection areas

Safe

Updated 16 October 2018

Effective

Updated 16 October 2018

Caring

Updated 16 October 2018

Responsive

Updated 16 October 2018

Well-led

Updated 16 October 2018