Future Care Enable Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this newly registered service.

This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The provider had systems in place to ensure people were involved in planning and reviewing their support, as much as they were able and wanted to be. People and their relatives were involved in planning care. One person said, “We filled in a care plan, I’ve seen it.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Systems and processes were in place to promote effective information sharing between stakeholders involved in people’s care, we saw that the provider regularly shared information with other professionals involved in people’s care.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People’s communication needs were assessed to ensure information was provided to them in a format most appropriate to their needs. The provider kept people informed about the service through regular face to face and telephone contact.

Information that was collected and shared about people met data protection legislation requirements.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People were able to share feedback about their care through reviews and surveys. People and staff described the systems in place to obtain feedback and involve people in decisions such as regular reviews of people’s care.

There were systems to manage concerns and complaints. A complaint policy was in place that detailed the process of managing complaints, and this had been followed in practice. People told us the registered manager was accessible and listened to and dealt with any concerns they raised.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The care and support people required was agreed with people prior to care being started. The provider reviewed people’s care needs regularly to ensure people had access to the care and support they needed.

Systems and processes were in place to ensure staff would be able to support people to access additional support should it be required.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were confident their care was provided in a fair and equal way, and their rights were upheld. Staff completed training in equality, diversity and human rights to understand and reduce inequalities or prejudices that affected outcomes for people.

People’s equality characteristics such as their religion were recorded in their care plans. The cultural and spiritual needs of people were taken into account when providing a service.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. There were no people receiving end of life care at the time of inspection; however, people had been given the opportunity to discuss their wishes as part of planning their care. Some staff had completed training in end-of-life care, the provider planned to provide this to all staff.