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The Hollins Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 17 December 2019

About the service

The Hollins Residential Care Home was providing personal care to one person at the time of the inspection. The service can support up to two people who have a learning disability.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

We have made a recommendation about the recording of medicines and monitoring of the person's care.

The person who used the service was supported by enough safely recruited staff, who had the skills and knowledge to provide effective support. The person received their medicines as required, their risks were lowered, and infection control practices were followed. The provider and staff understood how to safeguard the person from the risk of abuse.

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Healthcare professionals were accessed when needed and advice received was followed by staff. The provider and staff ensured that the person was supported to eat and drink sufficient amounts.

The provider and staff supported the person in a caring way and promoted choices in a way that they understood, this meant the person had control and choice over their lives. Staff provided dignified care, promoted independence and respected the person’s privacy.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The provider involved the person in their care and supported them in line with their wishes and diverse needs. Complaints were listened to and the provider understood the person’s advance wishes for their future care needs.

The provider and staff were committed to providing a good standard of care, which was focused on person centred care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 11 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 17 December 2019

The service was not always well led.

Details are in our well led findings below.