We carried out a review of the data available to us about Mencap - Newark Domiciliary Care Agency on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mencap - Newark Domiciliary Care Agency, you can give feedback on this service.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and coordinated person centred support that is appropriate and inclusive for them.
People's experience of using this service: Staff provided person-centred care based on people's choices, preferences and likes. People were supported to do the things they wanted to do. People were safe from harm because the provider had systems in place to manage safeguarding concerns and staff were appropriately trained in this area.
Staff dedication was valued by people who received care and their relatives confirmed this. Risks were managed effectively. Staff were recruited safely and sufficient numbers of staff were employed so that people's needs were met. People received effective support with their prescribed medicines and medicines that were as and when required.
People were supported to keep their homes clean and staff followed good food hygiene practice. Staff were trained, skilled and well supported by the management team to do their job. People and staff had positive and caring relationships with one another. Staff protected people’s rights; to lead as normal a life as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Care records were in depth and reflected people's current needs. Feedback records from people and relatives showed us staff were kind and caring. People's privacy and dignity were respected. Staff promoted people's independence in all aspects of their life. Complaints and concerns had been responded to appropriately. Quality audits had been completed effectively.
There was a registered manager in charge of day to day operations, whose office team were in regular contact with staff and people.
Rating at last inspection: At the last inspection on 8 April 2017 we rated the service Good.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by staff who understood the risks people could face and knew how to make people feel safe. People were encouraged to be independent and risks were mitigated in the least restrictive way possible.
People were supported by consistent staff who they knew. People were provided with the support they needed to take their medicines as prescribed.
People were provided with the care and support they wanted from staff who were trained and supported to do so. People’s human right to make decisions for themselves was respected and they provided consent to their care when needed. Where people were unable to do so the provider followed the Mental Capacity Act 2005 legal framework to make decisions in people’s best interest.
People were supported by staff who understood their health needs and ensured they had sufficient to eat and drink to maintain their wellbeing.
People were treated with dignity and respect and their privacy was protected. Where possible people were involved in making decisions about their care and support.
People were able to influence the way their care and support was delivered and they could rely on this being provided as they wished. People were informed on how to express any issues or concerns they had.
People were supported by a service which was person centred and put their interests first. There were systems in place to monitor the quality of the service so that improvements could be made when needed.