We carried out a review of the data available to us about Caring Lane Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caring Lane Limited, you can give feedback on this service.
Caring Lane Limited is a domiciliary care agency providing personal care and support to nine people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Improvement was required to ensure staff consistently received up to date training in areas relevant to their roles.
Risks to people had been assessed and staff had guidance to follow to help manage identified risks safely. People were protected from the risk of abuse, because staff received safeguarding training and knew the action to take to protect people if they suspected abuse had occurred. The service had enough staff available to meet people’s needs. The provider followed safe recruitment practices. People’s medicines were safely managed. Staff worked in ways which protected people from the risk of infection.
People received an assessment before they started using the service, to help ensure their needs could be met. Staff were supported in their roles through regular supervision. People had access to range of healthcare services when needed and staff were available to support them to attend appointments if needed. They were supported to maintain a balanced diet. Staff treated people kindly. They respected people’s privacy and treated them with dignity.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in the planning of their care. Staff involved them in decisions and they were supported in line with their preferences. The provider had a complaints procedure in place which gave guidance to people on how to raise a complaint. People knew how to complain and expressed confidence that any issues they raised would be addressed.
The registered manager understood the responsibilities of their role. Staff and people spoke positively about the registered manager and the working culture of the service. People’s views were sought through the use of questionnaires and regular quality checks and their feedback showed they were happy with the support they received. The provider had systems in place to monitor the quality and safety of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 18 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Caring Lane Limited provides personal care support to people with a range of care needs who live in their own homes within the local community. At the time of our inspection there were three people using the service. The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
Assessments were in place to support people where risks to their health and welfare had been identified. There were appropriate safeguarding and whistle-blowing procedures in place. Appropriate recruitment checks took place before staff started work and there was enough staff to meet people’s needs. The registered manager and staff had a good understanding of the Mental Capacity Act 2005 and acted according to this legislation. Staff had completed an induction when they started work and received training relevant to the needs of people using the service. Care plans detailed people’s nutritional and support needs. People had access to health and social care professionals when they needed them.
People were provided with appropriate information about the service. People said staff were kind, respectful and caring and their privacy and dignity was maintained. People were consulted about their care and care plans were in place that provided information for staff on how to support people safely and appropriately. People were aware of the complaints procedure.
There were systems in place to monitor the quality of the service provided to people. The provider took into account the views of people using the service through telephone monitoring calls and practice observations. Staff said they enjoyed working at the service and they received good support from the registered manager. There was an out of hours on call system in operation that ensured management support was always available to people using the service and staff when they needed it.