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Inspection Summary


Overall summary & rating

Good

Updated 14 February 2019

About the service:

HFT Forest of Dean is a service who provide care and support to people living in ‘supported living’ settings, so that they can live in their own home as independently as possible. At the time of our inspection there were five people receiving a service. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Not everyone receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen

What life is like for people using this service:

People told us they felt safe. They were protected from potential abuse and discrimination. Risks to people were identified, assessed and action had been taken to reduce these or remove them. Medicines were managed safely and staff provided the support people needed to take their medicines as prescribed. Enough suitably recruited and skilled staff were deployed to meet people’s needs.

People’s health needs were assessed and people had access to a variety of healthcare professionals to support them. People were provided with the right amount and type of food to meet their health needs, and were supported to do their own food shopping and prepare their own meals. People’s religious preferences were being met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind and caring towards people they supported. They maintained people’s dignity and privacy. People’s choices, preferences and wishes were known to the staff who had taken time to find these out. Care plans gave staff guidance on how to meet people’s needs. Further detail about people’s care needs was also communicated to staff by means of staff handover meetings and daily notes.

The service met the characteristics of Good in all areas; more information is available in the full report below.

Rating at last inspection:

The last inspection was on 24 May 2017 when the service was rated as ‘Requires Improvement’ overall. We found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Care and treatment was not always provided in a safe way and not all risks to service users had been assessed and fit and proper persons had not always been employed. The provider sent us a detailed action plan at that time. At this inspection we found significant improvements and the breaches of regulation 12 and 9 had been met.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 14 February 2019

The service was safe.

Effective

Good

Updated 14 February 2019

The service was effective.

Caring

Good

Updated 14 February 2019

The service was caring.

Responsive

Good

Updated 14 February 2019

The service was responsive.

Well-led

Good

Updated 14 February 2019

The service was well-led.