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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 28 June 2018

Our inspection of Just Call 4 Care took place on 24 may 2018 and was announced. We gave 48 hours' notice of the inspection was given because the manager may be out of the office undertaking assessments or providing or reviewing care in people's homes. We needed to be sure that they would be available when the inspection took place.

Just Call 4 Care is a domiciliary care agency that provides a range of support to adults living in their own homes. At the time of our inspection, the service provided care and support to 110 people.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service spoke positively about the care that was provided to them. Staff members also spoke with kindness about the people who they supported. People were protected from the risk of abuse. The provider had taken reasonable steps to identify potential areas of concern and prevent abuse from happening. Staff members demonstrated that they understood how to safeguard the people. Safeguarding training and information was provided to staff.

The service had developed personalised assessments of risks to people. These assessments included guidance for care staff on how to manage identified risks and minimise the likelihood of harm. Arrangements were in place to ensure that people's medicines were given safely. Staff members had received training in safe administration of medicines.

Staff recruitment processes were in place to ensure that workers employed by the service were suitable for the work they were undertaking. The provider had checked staff references and criminal records prior to their appointment.

Staffing rotas met the current support needs of people. There was a system for ensuring that care calls were managed and monitored. Staff and people who used the service had access to management support outside of office hours.

Staff members received training and support to ensure that they had the skills and knowledge they required to undertake their roles well. Staff members received regular supervision sessions with a manager. The service was meeting the requirements of the Mental Capacity Act. Information about people's capacity to make decisions was included in their care plans. People were asked for their consent to any care or support that was provided. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People told us that staff were caring and respectful. People who used the service and staff members spoke positively about its management. They knew what to do if they had a concern or complaint about their care.

A range of processes were in place to monitor the quality of the service such as regular audits of records and spot checks of care practice. Quality assurance processes were in place and were effective.

Inspection areas

Safe

Good

Updated 28 June 2018

The service was safe.

People had personalised risk assessments, which included guidance for staff on how to manage and minimise risk.

Staff members had received training in safeguarding and demonstrated that they understood how to safeguard people.

Medicines were managed safely. Staff members had received medicines training.

Effective

Good

Updated 28 June 2018

The service was effective.

People’s needs were assessed well.

Staff had the skills and support to carry out their role well.

The service liaised with other health and social care professionals to meet people's needs.

The service was meeting the requirements of the Mental Capacity Act (2005).

Caring

Good

Updated 28 June 2018

The service was caring.

People spoke positively about the staff who supported them.

Staff members demonstrated that they understood people's care needs.

Staff spoke positively about their approaches to dignity and privacy.

The service had a focus on enabling people.

Responsive

Good

Updated 28 June 2018

The service was responsive.

People had personalised care plans which included guidance for staff.

People’s views and opinions were respected.

Staff members recorded the care that they provided to people.

The service had a complaints procedure and which was followed well.

Well-led

Good

Updated 28 June 2018

The service was well-led.

People and staff members spoke positively about its management.

Regular quality assurance monitoring took place.

The registered manager had a clear drive to make improvements.