Akos Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We received mixed feedback from people, a person we spoke with told us they were always happy with the service. Staff told us they ensured people’s dignity and privacy were maintained. A member of staff told us, ‘‘Personal information is not retained or shared unless stated by the service user, I ask for permission before going to their room and ensure that doors and windows are locked before offering support.’’ A person using the service told us, ‘‘The staff talk to me nicely, they help with my mental health. If I’m feeling sick or feeling weak.’’

Staff treated people as individuals and care plans included detailed information on each person’s preferred name, abilities, sexual orientation, religious beliefs, culture and unique backgrounds. This meant that staff supported people in line with their individual needs and preferences. For example, staff prepared meals that reflected people’s cultural backgrounds and provided appropriate dietary options.

People using the service were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. Their social needs were understood, and they were supported to maintain and develop relationships with those close to them, as well as their wider social networks and community. People told us they were able to access family, friends, and the wider community freely, supporting their independence, health, and wellbeing.
Staff told us they supported people to maintain their independence when meeting their care needs. A member of staff told us, ‘‘I encourage people to do as much as they can for themselves, offer prompts or guidance rather than taking over, adapt support to their abilities and prompt choice and control in daily activities.’’ Where possible, there was a range of appropriate equipment in place to support and maximise people’s independence and outcomes from care and treatment.
 

Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress in a timely manner. When people using the service required support from external services or healthcare professionals, this was not always co-ordinated effectively. At the time of our assessment, 1 person using the service told us that medical attention was not always sought promptly and that onward referrals were not effectively coordinated. We found that systems were not always in place to promote effective information sharing, joint working, and appropriate escalation to external professionals. This placed people at risk of not receiving the right care and support at the right time.

The provider cared about and promoted the wellbeing of their staff. The provider reported that they valued having a diverse workforce. Staff told us they felt valued and were treated in a way that supported their wellbeing. They reported being regularly involved and having opportunities to provide feedback, raise concerns, and suggest improvements to the service and staff experience. This included structured opportunities such as regular staff meetings, as well as informal day to day discussions. Staff had access to handbooks, which included information on breaks, rest periods, annual leave, and wellbeing.