Akos Care Limited

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of Assessment: 15 December 2025. Akos Care Limited is a supported living service. The service provided personal care and support to older adults with a mental health conditions and substance misuse problems. At the time of this assessment 3 people were using the service This is the first assessment for this registered service. At this assessment the provider has been rated requires improvement.
The provider did not always have a proactive and positive culture of safety. Lessons were not always learnt to continually identify and embed good practice. The provider did not always work well with people and healthcare partners to establish and maintain safe systems of care. The provider did not ensure staff were adequately trained, supported, or developed to maintain the necessary skills, qualifications, and experience for their roles. The provider did not ensure that medicines were managed safely. People did not receive consistent support from staff to manage risks associated with their health and wellbeing. The provider’s governance systems for auditing the service were not effective in identifying or addressing areas for improvement to ensure that people were not placed at risk of receiving unsafe and inappropriate care.
However, the provider cared about and promoted the wellbeing of their staff. Staff told us they felt valued and were treated in a way that supported their wellbeing. The provider made sure that people could access the care and support they needed when they needed it. Reasonable adjustments were made to ensure equal access to the service for all.
We found 3 breaches of the legal regulations in relation to staffing, safe care and treatment and good governance. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
 

People's experience of this service

We received mixed feedback from people, 1 out of 2 people we spoke with told us they were always happy with the service. People experienced continuity of care, they told us they were supported by a regular staff team, and care being delivered through an agreed routine. People confirmed that they had been encouraged and supported to understand and make healthier choices, including in their diet, lifestyle, personal and oral hygiene. A person using the service told us, ‘‘The staff talk to me nicely, they help with my mental health. If I’m feeling sick or feeling weak.’’