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Hollybush Residential Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 19 October 2019

About the service

Hollybush Care Home is a residential care home providing residential care for up to 14 people in one adapted building. At the time of the inspection 14 people were using the service. Some of the people who lived at the service needed care and support due to dementia, sensory and /or physical disabilities.

People’s experience of using this service and what we found

Staff understood their role in protecting people from harm and assessing avoidable risks. There were enough staff to provide care to people and they were available when people needed support. People received their medicines as prescribed.

Staff received training to enhance their skills and knowledge to provide the support and care people wanted.

People could choose how they wanted to be supported and how to spend their time. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and compassionate and respected people’s privacy and dignity.

People’s needs were assessed, and care and support were planned and delivered in line with their individual care plan. Records confirmed people’s preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people’s wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The quality of the service was monitored regularly through audit checks and receiving people’s feedback. There was system in place to handle and respond to complaints.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 26 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 19 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 19 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 October 2019

The service was well-led.

Details are in our well-Led findings below.