About the service: • Park House is residential care home providing personal care for up to four people with a learning disability.
• At the time of the inspection it was providing a service to four people.
• The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
People’s experience of using this service:
• People at the service were kept safe, staff had an understanding of their safeguarding responsibilities and knew how to identify abuse.
• People were encouraged to take positive risks in their lives and risk assessments were in place to protect people at the service and reduced the risk of harm people may face.
• Relatives were happy with the service and told us their family member was kept safe.
• People were looked after by staff who had gone through a thorough recruitment process.
• Accidents and incidents were recorded and analysed by the service. Staff told us they took part in debriefing sessions after the incident to learn from the incident to prevent it happening again in the future.
• People’s medicines were managed safely and safe practices were followed in the administration of medicines.
• The service was clean and free from malodour, hand washing guidelines were displayed to minimise the risk of infection.
• People were assessed by the service before being placed and staff observed people at the service to ensure care was being provided in accordance with their care plan. People’s nutrition and hydration needs were met by the service and healthy eating was encouraged.
• Staff were supported to give effective care as they received appropriate training relevant to their role, supervision and appraisal.
• People were comfortable with staff and staff spoke in a kind and caring manner to people. Relatives thought staff were caring and treated people with respect.
• People’s care plans were personalised and regularly reviewed and updated as the needed.
• People were supported to communicate in a way that helped them as the service provided information in easy read format.
• There was a complaints policy, there were no complaints made by people living at the service. Complaints received from outside the service had been responded to promptly.
• The service had strong quality assurance processes to check the quality of care people received and systems to drive improvement.
Rating at last inspection:
• Good (report published 7 March 2017)
Why we inspected:
• This was a planned inspection based on the previous rating.
Follow up:
• We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
• We made two recommendations in our inspection report on diversity in care planning and documenting people’s end of life wishes. We will follow these up at our next inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk