We found that suitable arrangements were in place for the management of records. Records were kept of patients' consent to treatment. Checklists showed that routine environmental cleaning procedures were being followed. Spot checks of infection control policies were recorded. There was a documented audit of decontamination processes.
We found that people were involved in and understood the care and treatment choices available to them. They experienced effective, safe and appropriate care and treatment. Patients were cared for in a clean and hygienic environment. The provider was carrying out the necessary checks before staff started work. There were systems to regularly assess and monitor the quality of service that patients received, but the practice was not keeping all appropriate records to do with the management of the practice.