Updated 22 November 2018
We undertook a focused inspection of Waters Dental Practice on 3 October 2018. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a comprehensive inspection of Waters Dental Practice on 29 November 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and well led care in accordance with the relevant regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Waters Dental Practice on our website www.cqc.org.uk.
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it safe?
• Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 29 November 2017.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach/es we found at our inspection on 29 November 2017.
Background
Waters Dental Practice is in Worcester Park and provides NHS and private treatment to adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available in surrounding roads.
The dental team includes one dentist, one dental nurse, and a receptionist. The practice has one treatment room.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
During the inspection we spoke with the dentist, the dental nurses and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Our key findings were:
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The provider had arrangements in place to receive and respond to patient safety alerts from Medicines and Healthcare products Regulatory Agency (MHRA).
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The provider had reviewed systems for checking and monitoring equipment and servicing of equipment. Logs were in place to check equipment and they had all been serviced in line with manufacturers guidelines
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Dental care records we reviewed demonstrated that the dentist was taking into account guidance provided by the Faculty of General Dental Practice with regard to clinical examination and record keeping.
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The practice had processes in place to identify interpreters if required for patients.
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The practice had reviewed systems in place for training. Staff had access to and had completed training in line with expectations
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Staff were aware of their responsibilities under the Duty of Candour.