East Midlands Laser and Cosmetic Clinic

Updated 3 April 2020

East Midlands Laser and Cosmetic Clinic is located at 62 Commercial Gate, Mansfield, Nottinghamshire, NG18 1EU. The service is located over two main floors, with consultation rooms on both floors. The service is centrally located and there is parking behind the building.

The provider, East Midlands Laser and Cosmetic Clinic, is registered with the CQC to carry out the regulated activities of treatment of disease, disorder or injury, diagnostic and screening procedures and surgical procedures from the location. The service is provided by two nurses, supported by the company secretary and a clinic receptionist.

East Midlands Laser and Cosmetic Clinic offers patients a range of services including; diagnostic screening, which includes sexual health screening, phlebotomy services, cytology, weight management, minor surgery, travel vaccination, as well as laser and medical aesthetic treatments. These are available on a pre-bookable appointment basis. Treatments are provided for adults and children aged 13-18 with appropriate consent. Vaccinations are provided for children under the age of 13 following a full consultation and parental consent.

Patients can book appointments directly with the service, face to face or by phone. The service is open for consultations on Tuesdays, Wednesdays and Fridays from 9am to 5pm, Thursdays from 9am to 7pm and alternate Saturdays 9am to 3pm.

Before visiting we reviewed a range of information we hold about the service and information which was provided by the service pre-inspection.

During the inspection:

• we spoke with staff
• reviewed CQC comment cards where patients shared their views
• reviewed key documents which support the governance and delivery of the service
• made observations about the areas the service was delivered from

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 3 April 2020

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. East Midlands Laser and Cosmetic Clinic provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

One of the clinicians is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

22 patients provided feedback about the service using CQC comment cards. Patients were very positive regarding the quality of the service provided.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm. Patients received effective care and treatment that met their needs.
• Patients commented that staff were kind and caring, treated them with respect and involved them in decisions about their care. Services were tailored to meet the needs of individual patients and were accessible.
• The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.

The areas where the provider should make improvements are:

• Continue to develop a record of staff immunisation status for all diseases recommended by Public Health England.
• Complete a risk assessment to assess the risk of not stocking the full range of emergency medicines.