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Inspection Summary


Overall summary & rating

Good

Updated 29 May 2019

About the service:

Anita Stone is a care home that provides personal care for up to 33 people, some of whom are living with dementia. At the time of the inspection 33 people were living there. The home was established over three floors with communal areas that included a dining area, two lounge spaces and a large garden.

People’s experience of using this service:

At the last inspection, we rated the questions of is the service effective and well-led as ‘Requires Improvement.’ At this inspection, we found there had been improvements made to now rate the service as an overall ‘Good.’ Although the question, is the service effective will remain ‘Requires Improvement.’

People were assisted to have enough to eat and drink and told us the food was good. Although there was some improvement to be made to the dietary needs of people living with diabetes.

Since the last inspection, the registered manager and the head of care quality had started to implement new processes to bring a clear and consistent oversight of operations.

The provider’s governance systems to monitor and check the quality of the service provided for people were consistently effective.

People and relatives told us they felt the service was safe and there were enough numbers of staff to support people. New staff members had completed their induction training.

Risk assessments and care plans were up to date and reflective of people's support needs.

Staff had access to equipment and clothing that protected people from cross infection.

People accessed healthcare services to ensure they received ongoing healthcare support.

People, as much as practicably possible, had choice and control of their lives and staff were aware of how to support them in the least restrictive way. Staff demonstrated an understanding of how to support people to make choices. There had been an improvement in the completion of mental capacity assessments and appropriate deprivation of liberty safeguard applications had been completed which meant the provider was compliant with the law.

People were supported by kind and caring staff that knew them well. Staff encouraged people’s independence, protected their privacy and treated them with dignity. People were supported by staff that knew their preferences.

There was a complaints procedure in place and people and relatives told us their concerns were dealt with positively.

People and their relatives were involved in providing feedback on service provision.

People, their relatives and staff were satisfied with the way the service was managed and the provider worked well with partner organisations to ensure people’s needs were met.

Rating at last inspection:

Requires Improvement (report published 24 May 2018).

Why we inspected:

This was a planned inspection to check on the progress of the service in making the required improvements.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 29 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Requires improvement

Updated 29 May 2019

The service was not always effective

Details are in our Effective findings below.

Caring

Good

Updated 29 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 29 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 29 May 2019

The service was well-led

Details are in our Well-Led findings below.