We carried out a review of the data available to us about Care Compassion and Conversation Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Compassion and Conversation Ltd, you can give feedback on this service.
Care Compassion and Conversation Ltd offers a domiciliary service for people living in their own homes in the Chipping Norton and surrounding nearby areas in Oxfordshire. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. On the day of our inspection 16 people were receiving a personal care service.
People’s experience of using this service and what we found
People, their relatives and health and social care professionals were positive about the service. One person told us, “They [staff] are wonderful.” Whilst a relative commented, “All the staff are excellent. They are always cheerful, helpful and patient, to the extent that nothing is too much trouble.”
People told us they felt safe when receiving care and knew they could raise a concern or complaint to the two registered managers. There was a process to investigate any concerns regarding the care provided. People's care was personalised and matched their needs, which improved their quality of life. Medicines were managed safely, and people received their medicines as prescribed. Risk management plans were in place providing staff with guidance on how to minimise risks for people using the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was a robust recruitment process and there were enough staff deployed to provide support based upon the care needs of people. Staff culture was positive, and the team was caring. This had resulted in the provision of compassionate and personalised care. Staff worked well as a team and had a sense of pride working at the service. Staff received the training and supervision they required to provide them with the knowledge and skills to provide care in a safe and effective way.
The provider had quality assurance systems in place to monitor the quality and safety of the service. The registered managers worked directly alongside the care staff, so they understood people’s needs and had developed positive relationships with people and their relatives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 19 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
There were two registered managers in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe in their home when staff were with them. Staff knew how to keep people safe. Risks to people’s well-being had been identified and reflected the steps staff needed to follow to manage these risks safely. People who were supported with their medicines had them administered when needed and as prescribed. People were assisted to meet their nutritional needs and access health services when required.
People were cared for by sufficient staff to keep them safe and provide continuity of care. Provider followed safe recruitment practices. Staff were knowledgeable and confident about their roles and responsibilities. Staff were well supported and motivated by their senior colleagues.
People were able to develop caring relationships with staff. People’s dignity and privacy were respected. People’s independence was promoted so people could live their life as they wanted. People’s views were respected and people told us they could make their own choices.
The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and report on what we find. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People knew how to raise any issues, however they told us they had never needed to make a complaint so far. Information how to complain was provided to people who used the service should they wish to raise a complaint. The registered managers ensured peoples’ and relatives’ views were sought and appropriate action taken when required. People were assessed prior to the commencement of the service and had up to date and detailed care plans. People told us they received as needed that met their needs.
People, relatives, external professional and staff felt the management team were approachable and led the service well. The provider ensured regular monitoring systems were in place to monitor the quality of the care that people received and appropriate action taken where required.