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Clarence House Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 1 April 2021

Clarence House provides accommodation and support for up to 78 older people, with a range of support and care needs including people living with dementia. There were 38 people living at the service at the time of the inspection. The home is divided into four units, although the registered provider was using three of the units at the time of the inspection.

Effective systems were in place to ensure visitors to the service followed government guidelines for wearing Personal Protective Equipment (PPE). Facilities were available for visitors to sanitise their hands and put on PPE. Screening questions and a temperature check were standard requirements for all visitors. Staff supervised all essential visitors to ensure social distancing and infection control guidelines were followed.

People were supported to maintain contact with their relatives in different ways including telephone and video calls, and window visits. The service had created a visiting pod to reduce the risk of spreading infection. The entrance to this was separate to the main entrance of the home. The service had implemented a system to allow contact visits following recent government guidelines.

All staff were trained in safe infection, prevention and control (IPC) practices. We observed staff wearing appropriate PPE and sufficient supplies were available. The service had implemented a uniform policy to reduce the risk of spreading infection.

A programme of testing for COVID-19 was in place for people who lived in the home and staff. There had been a good uptake of people and staff receiving the COVID-19 vaccine.

The environment was clean, hygienic and well ventilated. Cleaning schedules were in place and being followed. The service's IPC policy was up to date and in line with current guidance. The service had plans in place and knew how to respond to an outbreak of infection to ensure the safety of people and staff.

Inspection areas

Safe

Good

Updated 1 April 2021

Further information is in the detailed findings below.

Effective

Good

Updated 1 April 2021

Caring

Good

Updated 1 April 2021

Responsive

Good

Updated 1 April 2021

Well-led

Good

Updated 1 April 2021