Charing Cross Practice (Norwich)

The practice had systems in place to monitor and reduce the risk of cross infection, safeguarding people and investigating complaints. There was the opportunity for people to provide their views about the service through the practices' website and the day after their treatment when the staff telephoned them as a post operative check up call. Both surgeries on the first floor could be accessed by people with mobility difficulties by the use of a stair lift. The practice provided information to people via their website and practice brochure.

All three people we spoke with were very complimentary about the staff and the treatment they received. One person told us: "I was referred here by my dentist and it has gone extremely well, it'll be a shame I have to go back to my own surgery after I am finished." Another person said: "I have been coming for several appointments, the dentist explains everything to me and I have my treatment plan that explains the charges too, they have been very sensitive with me."

Comments such as "high standards"..." friendly staff"..."very professionally run" were also received during the course of the inspection.