• Dentist
  • Dentist

Archived: Drayton Dental Surgery

10 School Road, Drayton, Norwich, Norfolk, NR8 6DN (01603) 860885

Provided and run by:
Mr. Richard Van Ree

Important: The provider of this service changed. See new profile

All Inspections

3 January 2013

During a routine inspection

We spoke with three people in the waiting room who were attending appointments at the practice. They told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. Written information within the practice brochure was available for people telling them of the prospective treatment and cost of that treatment.

People told us they felt safe in the surgery and felt confident in reporting any issues of concern to any of the staff employed at the practice, although they said they would initially speak to the dentist. We did not receive any negative comments regarding the service during discussions with people.

The staff made available all the records we asked to see. We saw the practice was proactive in obtaining people's feedback by changing the months when these were obtained. We saw how past action had been put in place and how they were considering the last comments regarding a bike rack for the car park.

People were complimentary about the care and treatment they received as one person told us: "It's a lovely practice, the staff are friendly and welcoming." Two other people we spoke with told us: "We travel quite a long way because we come as a family group and we have found an excellent dentist here, so we want to stick with him."