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Inspection Summary

Overall summary & rating


Updated 22 January 2020

About The service

The Owls is situated in an area of Blackpool. The building is a large detached property with wheelchair access and parking available. The home is registered for 15 older people. At the time of the inspection 14 people lived at The Owls.

People’s experience of using this service and what we found

People were protected from the risk of abuse and kept safe by staff who were trained to protect them. The registered manager recorded and audited any incidents and accidents and learnt from them. Staff continued to be recruited safely and sufficient numbers of staff supported people to live as independent a life as possible whilst living with dementia. Medicines were managed safely by trained staff. Infection control systems and audits continued to ensure a clean environment and reduce any risks.

The registered manager ensured staff received training that met their needs and supported people who lived at The Owls. People spoke positively about the quality of food and home-made meals and cakes prepared for them. One person said, “The food is very nice and plenty of it.” People received support with their healthcare needs promptly. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and staff embraced people’s diversity and provided sensitive care delivery centred on promoting people’s human rights. They were committed to developing personalised care to ensure it supported and benefited each person’s life. A relative said, “I come a lot here and they treat each person as an individual and respect that.” Information about local advocacy services was available, to ensure people could access support to express their views if required.

Activities were varied, and people told us there were trips and entertainment regularly provided. People’s communication needs had been assessed and where support was required these had been met. People knew how they could raise concerns about the service and a complaints procedure was in place. However, no complaints had been received since the previous inspection.

The owner and registered manager were clear about their roles and provided care which resulted in good outcomes for people who lived at the home. They worked in partnership with a variety of agencies to ensure people’s health and social needs were met. The registered manager and owner used a variety of methods to assess and monitor the quality of the service. This ensured the service continued to be monitored and improve.

For more details, please see the full report which is on the CQC website at

Rating at the last inspection

The last rating for this service was good (published 30 March 2017)

Why we inspected

This was a planned inspection based on the previous rating

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme receive concerning. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 22 January 2020

The service was safe

Details are in our safe findings below.



Updated 22 January 2020

The service was effective

Details are in our effective findings below.



Updated 22 January 2020

The service was caring

Details are in our caring findings below.



Updated 22 January 2020

The service was responsive

Details are in our responsive findings below.



Updated 22 January 2020

The service was well-led

Details are in our well-led findings below.