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Archived: Mears Care - Bromley Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 7 August 2019

About the service:

This service provides personal care to people living in their flats in a specialist ‘extra care’ housing. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service provided personal care to 60 people in their flats at the time of the inspection.

People’s experience of using this service and what we found

People told us they felt safe. Staff knew what to do if they thought somebody was at risk of abuse; and they knew about their responsibilities to whistle-blow to protect people. People’s care needs, and risks were assessed before they started using the service; and reviewed regularly. Care plans were in place and showed how people’s needs would be met and actions taken to reduce identified risks. People received their medicines safely. Incidents and accidents were reported, and the registered manager reviewed them.

Staff received appropriate training and regular support and supervision to do their jobs effectively. Staff were recruited safely and there were enough staff to meet people’s needs. Staff were kind and caring; and gave people choice of how they wanted their care delivered. Staff respected people’s dignity, privacy and independence. Staff supported people to access healthcare services they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People consented to their care before it was delivered. Staff and the provider understood their responsibilities to act within the Mental Capacity Act 2005.

People were supported to engage in social and recreational activities they enjoyed. People were supported to maintain their cultural and religious beliefs. Staff understood equality and diversity issues and promoted these.

There was a complaints procedure in place and we saw complaints received were managed well.

There were systems in place to effectively assess and monitor the quality of service delivered. The registered manager and staff demonstrated a commitment to the continuous improvement of the service.

Rating at last inspection

The last rating of the service was Good (published 5 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 7 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 August 2019

The service was well-led.

Details are in our well-led findings below.