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Housing 21 – Ash Lea Court Good

Inspection Summary

Overall summary & rating


Updated 18 May 2019

Inspection summary

About the service: Housing & Care 21 Ash Lea Court is an extra care housing scheme for older people, comprising of 48 flats with some communal areas. People who lived at the service had a separate care and tenancy agreement. At the time of our inspection, the service supported 19 people with personal care. Some people who lived at the service received care and support from another provider. Other people required social and domestic visits or welfare calls only.

People’s experience of using this service:

The safety of people who used the service was taken seriously and the registered manager and staff were aware of their responsibility to protect people's health and wellbeing. People were confident to raise any concerns they had with staff and the registered manager.

Risk assessments had been developed to minimise the potential risk of harm to people. Risk assessments had been kept under review and were relevant to the care provided.

Staff's suitability to work with vulnerable adults at the service had been checked prior to employment. For instance, previous employer references had been sought and a criminal conviction check undertaken.

People received their medicines as required, from trained and competent staff.

Staff ensured people were protected from the risk of infection.

Staffing levels were sufficient to meet people’s needs and protected them from harm. Plans were in place to recruit more staff and to increase staffing levels.

Staff had received training to meet the needs of people using the service. They had also received regular supervision and an appraisal of their work performance. The registered manager and staff demonstrated a clear understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards.

People were supported to maintain good health, and staff liaised with external healthcare providers where appropriate to ensure that care was provided in a way that met people's needs.

People's nutritional needs were met, and people were assisted to prepare meals if they required this level of support.

People received information about the service in a way they could understand and chose how to live their lives in the least restrictive way possible.

Peoples care, and support was planned in a person-centred way and people chose how they liked their care to be delivered. People were supported by staff who were aware of people's life history and preferences and staff used this information to develop positive relationships.

Staff treated people with dignity and respect and helped to maintain people's independence by encouraging them to care for themselves where possible.

Lessons were learnt when things went wrong and systems were improved if needed. The registered manager had a clear understanding of their role and responsibilities.

The service was well-led by a dedicated management team who demonstrated compassion and commitment to the needs of the people who used the service as well as the staff who worked for them.

There were effective processes in place to monitor the quality and safety of the service.

Rating at last inspection: Good (report published 08 December 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until the next inspection. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 18 May 2019

The service was safe.

Details are in our Safe findings below.



Updated 18 May 2019

The service was effective.

Details are in our Effective findings below



Updated 18 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 18 May 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 18 May 2019

The service was well-led.

Details are in our Well-Led findings below.