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Inspection carried out on 15 January 2013

During a routine inspection

Neel dentistry is located centrally on the high Street in Welwyn village. There is a car park opposite the practice. The practice is accessible for people with reduced mobility and there is a cloakroom located on the ground floor. People who used this service told us that the service they received was 'first class'. One person told us they were very nervous and also had a fear of dentists, someone had recommended this practice and since coming here they have never looked back.

The practice is very bright and welcoming with prices, opening hours and other general information available to members of the public as they are prominently displayed in the window.

On entering the premises they were very modern, clean and tidy. Patient information is available and on display, including the CQC registration document hanging on the wall.

A comments book was available for patients on the desk reception area, this contained twenty one (21) comments, all of which were positive, praising the quality of care/treatment, luxurious premises, reduction of patients fear of the dentist industry and the compliments of the "dream team" staff. Patients and staff were on a first name basis.

The electronic booking and medical history records were maintained on a contemporaneous basis and up to date.