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Archived: Victoria Road Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 18 January 2019

People’s experience of using this service:

The provider was not consistently following current law and guidance in relation to the Mental Capacity Act (2005). For example, they had made applications for Deprivation of Liberty Safeguards (DoLS) for people who had capacity to consent to their treatment and had not notified us of the outcomes for DoLS applications as they are required to do.

The views of people, staff and relatives were consistently sought and used to inform the development and improvement of the service. Audits and checks were very effective in identifying gaps in practice and then improving these issues . People and staff were happy with the way the service was led and managed.

The premises enabled people to enjoy their own space and practice independent living skills. People used healthcare services when they needed to. Staff received training relevant for the people’s needs.

There were high levels of staffing which meant people received sufficient support for trips to the community and what they wanted to do during the day. Staff managed risks to people and people received their medication when they needed it.

Staff treated people with kindness and were patient in their approach. People were supported to maintain and develop their independence and had the privacy of having their own flats.

People’s needs and routines had been assessed and planned for. Staff support was arranged in a way so that individual routines and preferences could be met. People knew how to complain and felt confident that any concerns would be listened to and acted on.

Rating at last inspection:

At the last inspection, the service was rated Good (10 December 2015).

About the service:

Victoria Road is a residential care home that provides personal care for people with learning disabilities, autism and/or mental health difficulties. At the time of the inspection there were four people using the service.

The home is a large house which has been divided into individual flats. Each flat has its own kitchen and bathroom.

The care service has been developed in line with the values that underpin Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism can live as ordinary a life as any citizen.

Further details about the service can be found in the full report.

Why we inspected:

This was a planned inspection to check that this service remained Good.


No enforcement action was required.

Follow up:

We will continue to monitor the service through the information we receive. If we receive any information of concern, we may inspect sooner.

Inspection areas



Updated 18 January 2019

The service remained Good.

Details are in our Safe findings below.


Requires improvement

Updated 18 January 2019

The service dropped to Requires Improvement

Details are in our Effective findings below.



Updated 18 January 2019

The service remained Good.

Details are in our Caring findings below.



Updated 18 January 2019

The service remained Good.

Details are in our Responsive findings below.



Updated 18 January 2019

The service remained Good.

Details are in our Well-Led findings below.