Hazelwood Homecare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has stayed the same. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. For example, each person was visited in their home by a member of the office team before their care package commenced. Communication, health and preferences were discussed with them at this stage and then reviewed every 12 months or when the person’s needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff made clear and detailed notes within the relevant section of people’s care records with regards to all aspects of care delivery. This ensured people were getting the care that mattered to them.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans were written in a way which focused on the needs of the person. For example, 1 person’s care plan focused on tasks they could do for themselves, such as administering and ordering their own medicine. People were also supported to access dentists, optical care and chiropodists where support was needed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans were written in a way which focused on the needs of the person. For example, 1 person’s care plan focused on tasks they could do for themselves, such as administering and ordering their own medicine. People were also supported to access dentists, optical care and chiropodists where support was needed.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People had support plans in place that recorded any advice from health and social care professionals such as the District Nursing team or the GP, which was followed by staff.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Where people were not able to consent the provider had followed best interest procedures. Staff told us they always ensured they gained consent from people before entering their home, touching their things and providing personal care.