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Inspection Summary

Overall summary & rating


Updated 23 January 2020

About the service

Hannacott is a residential care home providing personal care to six people with a learning disability at the time of the inspection. The service can support up to six people in one purpose built building.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.

Staff and management understood how to protect people from harm and abuse. Risks to people's safety were identified, assessed and appropriate action taken and their medicines were safely managed. People were supported by sufficient staff recruited using robust procedures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received individualised care which reflected their personal preferences, wishes and routines. There were arrangements to investigate and respond to complaints.

Quality checks were made with the aim of constantly improving the service in response to people's needs.

At the time of our inspection visit, Hannacott did not have a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service.

Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. The current manager was planning to apply for registration with the CQC.

For more details, please see the full report which is on the CQC website at

The last rating for this service was Outstanding (report published 6 July 2017). At this inspection the rating for this service is now Good.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 23 January 2020

The service was safe.

Details are in our safe findings below.



Updated 23 January 2020

The service was effective.

Details are in our effective findings below.



Updated 23 January 2020

The service was caring.

Details are in our caring findings below.



Updated 23 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 23 January 2020

The service was well-led.

Details are in our well-Led findings below.