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Premier Care (Midlands) Limited - Worcestershire Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 9 July 2019

About the service

Carewatch Wyre Forest is a service providing personal care to people in their own homes. The service supports people with a wide range of needs, including those living with physical disabilities, dementia and sensory needs. Twenty nine people were in receipt of care at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People could rely on staff to provide the care planned and were supported by a consistent group of carers. People told us staff were considerate and interested in them. Staff recognised people’s right to independence and supported people to make their own choices. People and relatives told us staff provided care in a respectful way.

People’s safety was promoted by staff who understood how to help them to manage risks they may experience. Staff reflected on people’s care and safety needs and took learning from any concerns, so risks to people were further reduced. People were positive about the way their medicines were managed and said this helped them to remain well.

People felt included in decisions about the care planned with them, which was based on their preferences. People felt empowered to make suggestions about their care as their needs altered. Relatives had complimented staff about the quality of care provided at the end of people’s lives and highlighted how compassionate this had been. Systems were in place to take learning from any complaints.

People said staff knew how to care for them and the care provided was based on their assessed needs. Where people wanted support to access help from other health and social care professionals, and to have enough to eat and drink, staff supported them. People told us this helped them to enjoy the best health possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff were positive about the way the service was led and were asked for their views on how to develop the care provided further. The registered manager and provider checked the quality of the care provided and worked with other organisations to drive through improvements to people’s care.

Why we inspected

This was a planned inspection based on the previous rating.

Rating at last inspection

The last rating for this service was Good (published 01/06/2016).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 9 July 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 9 July 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 9 July 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 9 July 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 9 July 2019

The service was well-led.

Details are in our Well-Led findings below.