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Inspection Summary


Overall summary & rating

Good

Updated 6 December 2017

Oatleigh Care Ltd is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The care home accommodates 43 people across three separate units over three floors, each of which have separate adapted facilities including dining rooms and sitting areas. There were 38 people using the service when we visited.

This unannounced inspection took place on 24 October 2017. At the last inspection on 8 September 2015, the service was rated Good. At this inspection we found the service remained Good.

The service had a registered manager who had worked at the service for several years. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s medicines were administered, handled and managed safely. Risks to people were assessed and plans put in place to mitigate risks. Staff were trained on safeguarding adults from abuse. They were knowledgeable on the procedures to protect people from abuse. There were sufficient staff available to meet people’s needs safely.

The environment was safe and well maintained as health and safety checks were in place. The service was clean and free from odour. Staff followed infection control guidance. Staff reported incidents and accidents and the registered manager reviewed them and used them to improve the service.

People received food and drinks to meet their nutritional needs and dietary requirements. Staff were trained, supported and supervised to provide effective care to the people and to carry out their duties effectively. People were supported to access various healthcare services to meet their needs.

People consented to the care and support they received. The service complied with the requirements of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS). Staff had been trained and understood their responsibilities.

Staff were kind and compassionate to people. We observed that staff treated people with respect and promoted their dignity. Staff knew how to communicate with people in the way they understood. Staff also understood people’s emotional needs. Staff provided people with the comfort and reassurance they needed in times of agitation and distress.

People at the final stages of their lives were supported in line with their wishes and they were cared for in a dignified way.

People’s individual needs were assessed, planned and delivered in a way that met their needs and preferences. People and their relatives were involved in the review of their care needs. Care plans were updated to reflect people’s current needs.

People were kept occupied and encouraged to participate in activities they enjoyed. The service sought the views of people and their relatives and used these to improve the service. People and their relatives knew how to complain if they were unhappy about the service. There were regular quality checks which took place to assess and monitor the quality of service provided.

Inspection areas

Safe

Good

Updated 6 December 2017

The service remains Good.

Effective

Good

Updated 6 December 2017

The service remains Good.

Caring

Good

Updated 6 December 2017

The service remains Good.

Responsive

Good

Updated 6 December 2017

The service remains Good.

Well-led

Good

Updated 6 December 2017

The service remains Good.