• Doctor
  • Independent doctor

Archived: Bay Urgent Care

Overall: Good read more about inspection ratings

Royal Lancaster Infirmary, Ashton Road, Lancaster, Lancashire, LA1 4RP (01524) 405700

Provided and run by:
PDS Medical Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

23 May 2018

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Bay Urgent Care in Lancaster on 23 May 2018 as part of our inspection programme.

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Make information about how to complain available to patients in the waiting area.
  • Continue to work towards completing appraisals for all staff.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice