You are here

Archived: Independent Living Services (EM) Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 27 April 2017

We inspected Independent Living Services (EM) Limited on 7 March 2017 and it was an announced inspection. The home provides accommodation and support for three people with learning difficulties. We gave them 48 hours’ notice so that the people who lived there could be prepared for the visit in order to limit the disruption it may cause to their lives. This was their first inspection under a new registration.

The home had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept safe by staff who understood their responsibilities to protect them. Pictorial posters helped to explain to people how to raise a concern or make a complaint. They were also supported to make choices about their care and what they wanted to achieve. Staff planned the week with people to make sure they developed their independence and did the activities that they liked. They had care plans in place to support this and they were involved in reviewing these regularly.

We saw that there were enough staff working at the home and that those staff had been recruited following procedures to check that they were safe to work with people. They received training and support to ensure that they could support people well. We saw that staff had positive relationships with people and that they used communication systems to assist people to make choices about their care. People were supported to make their own decisions and if they were not able to do so then decisions were made in their best interest with people who mattered to them.

Risks to people’s health and wellbeing were assessed and actions were put in place to reduce them so that people could lead as independent lives as possible. Medicines were given to people safely and their records were maintained and managed. People were supported to maintain their health. Individual preferences were included in menus and people were given choice about their food and drink.

People and staff told us that the registered manager was approachable and listened to people. The registered manager had implemented a range of systems to monitor and improve the quality of the service. This included responding to complaints and feedback and implementing actions from them.

Inspection areas

Safe

Good

Updated 27 April 2017

The service was safe.

People were kept safe by staff who knew how to identify abuse and report it. Risks to their health and wellbeing were assessed and action was taken to reduce the risk. Medicines were managed and administered safely by staff who have been checked to ensure they were safe to work with people.

Effective

Good

Updated 27 April 2017

The service was effective

Staff knew how to support people and ensured that their health and wellbeing was maintained. People were supported to make decisions for themselves. If they were not able to do this then decisions were made in their best interest with people who were important to them. People were involved in ensuring that they had their nutritional needs met.

Caring

Good

Updated 27 April 2017

The service was caring.

People were supported in a kind, patient and respectful manner. They were supported to communicate their choices about the care they received and their privacy, dignity and independence were promoted.

Responsive

Good

Updated 27 April 2017

The service was responsive.

People led active lives and were involved in planning and reviewing their care. Any complaints or concerns were responded to and action was taken.

Well-led

Good

Updated 27 April 2017

The service was well led.

Systems were in place to assess and monitor the service to improve the quality of care and support for people. There was an inclusive culture and people and those important to them contributed to the development of the service.