Maidment Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care and support needs were assessed before they used the service. A person said, “My relatives helped set up my care plan.” A member of the management team completed an assessment to understand each person’s individual needs and determine whether these could be appropriately met by the service. Relevant information about people’s needs was recorded and accessible to staff, supporting them to provide care and support that reflected people’s assessed needs. Care plans were regularly reviewed and updated when people’s needs changed. Records were detailed, accurate and person-centred, reflecting people’s individual needs and preferences. A relative told us, “I sign and agree an updated care plan every 6 months.”

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were involved in creating and amending their care plans and risk assessments. The service delivered the care people needed, when they needed it. The service demonstrated a commitment to delivering evidence-based care and treatment. People's care and support were based on comprehensive assessments, with care plans reflecting current needs, preferences, and identified risks. The service worked in partnership with healthcare professionals, including GPs and community healthcare teams, to ensure care was informed by current guidance and best practice. Care plans and risk assessments were reviewed regularly and updated when people's needs changed, helping to ensure care remained safe, effective, and responsive.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People felt their information was shared appropriately, for example with the GP or community nurse. Care plans contained details of other healthcare professionals involved in people’s care. This helped staff understand who was involved in supporting each person and enabled them to work effectively with other professionals, supporting joined-up care and continuity when people’s needs changed. A relative told us, “The service often contacts me regarding my loved one’s health issues and we have discussions about their medication and whether or not they require any further attention from the GP.” We received positive feedback from health and social care professionals. One health and social care professional said, “Maidment Court staff are very competent in, not only the delivery of care, but the escalation of any concerns appropriately. They work well as part of a wider group, and we receive any concerns very promptly enabling us to deliver the best standard of care.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to live a healthy lifestyle. Care plans were clear and accessible and provided staff with information to effectively support people. This included supporting people with modified diets to eat safely, with clear detailed instructions. Staff supported people’s emotional wellbeing and encouraged them to remain active and engaged in daily life and to take part in a range of social activities and hobbies within the service.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Maidment Court worked to enrich the lives of people using their service.Relatives told us they were confident staff monitored people’s health conditions effectively and responded appropriately whenever any changes were identified. Relatives were also kept informed of changes. One relative said, “Health referrals to the GP or other medical professionals are made in a timely manner. Anything I need to follow up on, I have been informed about and given the full details.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People were treated with respect and supported to live their lives. Consent was sought from people and where necessary in accordance with the Mental Capacity Act 2005 (MCA). A clear process was in place to carry out MCA assessments where required. Records showed MCA assessments had been completed for individual decisions. Care was planned in the persons best interest in the least restrictive way and in consultation with others. The assessment detailed all the options explored, including how the person was supported to decide and how the best option was selected as the outcome. Staff demonstrated a good understanding of consent and sought people's permission before providing care and support. Care records reflected people's preferences and choices regarding their care and treatment. Staff completed training in the MCA and understood the importance of supporting people to make their own decisions wherever possible.