- Homecare service
Maidment Court
Assessment report published 13 November 2026
Contents
Ratings
Our view of the service
Date of assessment: 20 October and 21 October 2026. Maidment Court is an extra care scheme based in Poole which has 87 flats. Extra care housing is purpose-built or adapted individual accommodation in a shared site or building. The accommodation is either rented or purchased and is the occupant's own home. People's care and housing are provided under separate contractual agreements. At the time of our inspection, there were 27 people living at the service who were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. This inspection was prompted by concerns about people’s care. We found the provider safeguarded people from avoidable harm and effective systems were in place to protect people from abuse.Staff understood their safeguarding responsibilities and received appropriate training. Risks were assessed comprehensively and incorporated into people’s care plans, with clear guidance for staff about managing people’s health, mobility, skin integrity, equipment and environmental risks while supporting independence. Accidents and incidents were reported, investigated and reviewed, with learning identified and shared to reduce the risk of recurrence. Safe recruitment, medicines management and infection prevention and control systems were also in place. Staff completed relevant training and competency assessments to ensure they had the skills to provide safe care. People’s care and treatment was based on a detailed assessment of their individual health and support needs. Care plans contained comprehensive, condition-specific guidance which helped staff understand how health conditions affected people, what changes to look for and how to respond appropriately. Staff demonstrated an in-depth knowledge of people’s needs. Clear governance and accountability arrangements were in place. Management welcomed feedback, supported staff development and wellbeing, and promoted an inclusive workforce.
People's experience of this service
People and relatives were very positive about the care and support provided. People consistently said they felt safe and well looked after, and described staff as, ‘friendly’, ‘caring’ and, ‘respectful.’Feedback received throughout the inspection was positive. A person said, “I would say that I am well looked after here. My carers are easy to talk to and they listen. I am quite happy here and it is well run.” Another person told us, “The carers are very, very good. I would not want to be anywhere else. I have never complained about anything, they always come if I need them.” Health and social care professionals were positive about working with the service and external partners were complimentary about the staff approach to their roles. People were confident in the leadership of the service. People felt their health and care needs were well supported. They reported receiving medicines on time and described good access to healthcare professionals when required.