We carried out a review of the data available to us about Maidment Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Maidment Court, you can give feedback on this service.
Maidment Court is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of this inspection 28 people were receiving care and support from the service.
Maidment Court provides extra care housing in 87 purpose built one and two bedroom apartments and studio apartments. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 99 people living at Maidment Court at the time of the inspection. Staff provide personal care to some people and emergency support to everyone living in the building.
People’s experience of using this service and what we found.
People and relatives told us the service provided staff who were caring and supportive. People received care that was responsive to their individual needs. Staff had a good understanding of how people preferred to have their care and support provided.
People had access to healthcare services and were involved in decisions about their care. Partnerships with other agencies and health professionals enabled effective outcomes for people. Staff supported people to take medicines safely. We have made a recommendation about medicines training and supporting staff to administer medicines.
Risks to people were assessed and regularly reviewed. Staff understood the actions needed to minimise the risk of avoidable harm including the prevention of avoidable infection. Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice.
People felt listened to and consulted when planning and agreeing what care and support they needed. People and relatives told us they could confidently raise any concerns, and these were addressed appropriately.
There were sufficient numbers of trained, experienced staff to meet people’s needs. Staff received induction and on-going training and support that enabled them to carry out their roles positively and effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People and, where appropriate, their relatives were involved in decisions about their care.
Systems were in place to ensure there was oversight of the service was robust. Issues were identified, and actions taken to address any shortfalls.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 8 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
We undertook an announced inspection of Maidment Court on 20 and 25 April 2017. We told the registered manager two working days before our visit that we would be visiting because the location provided a community care service for people in their own homes and we needed to be sure the registered manager would be available.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe living at Maidment Court. Safeguarding systems were in place to protect people from the risk of abuse. There were robust recruitment procedures and sufficient staff on duty to meet people’s needs safely.
Staff received training and had regular supervision (one to one meetings) to make sure they had the right skills and knowledge to effectively support people.
People had their own kitchens and could also choose to use the communal bistro restaurant. People told us meals were varied and of a high quality.
People told us staff were caring. Our observations and discussions with staff showed they were interested in people and concerned about their welfare. Records promoted respect for people providing staff with guidance about how people wanted to be supported. People told us staff respected their wishes.
People’s needs were assessed prior to them receiving a service and people told us staff were flexible and responsive.
There were wide ranging individual and group activities that people enjoyed for both groups of people and individually dependent on people’s choice.
There was a complaints procedure in place. People knew how to make a complaint and were confident they would be listened to.
People felt the service was well managed and quality assurance mechanisms were in place to ensure people received a high quality service.