The Local Care Group Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at making sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

There was a strong focus on promoting independence, with people supported to regain and maintain everyday skills and confidence.

Care was highly flexible and responsive, enabling people to continue doing things that mattered to them, including visiting places of interest and spending time with people important to them, without unnecessary restrictions such as call times not being able to be changed.

The provider promoted people's wellbeing, social inclusion and quality of life. People were supported to take part in meaningful activities tailored to their interests and preferences and were encouraged to remain active members of their local communities. The provider created opportunities for people to develop relationships, reduce social isolation and participate in social events, including seasonal celebrations and events recognising the achievements of the service. The service offered personalised activities and craft opportunities that reflected each person's interests, resulting in exceptional levels of engagement, wellbeing, and social inclusion This person-centred approach empowered people to live fulfilling lives and achieve outcomes that were important to them

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.