11, 17 January 2013
During a routine inspection
We found personal care was planned and delivered in a way which ensured people's safety and welfare. One person said 'When my family ring I tell them not to worry. I have my own front door and I'm somewhere safe. I know if I need help I just need to press the button.'
The provider had made suitable arrangements to protect vulnerable people and respond appropriately to any allegation of abuse. One person told us he had confidence in the carers support. He said, 'Once you are past those security doors I know we're not vulnerable to people just walking in off the street.'
We found staff received appropriate professional development. People told us they were happy with the support they received. One person told us, 'They know what they're doing, and you can't ask for more can you.'
People who used the service and their representatives were asked for their views about the service. We saw their responses were acknowledged and acted on. One person told us, 'I wouldn't have a problem making a complaint, some people may want to make things more formal and that's fine but I would speak up and talk to the manager.'